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A certain help to reach the service excellence!

The comments of our Guests

“The best hotel!! The best servise!! Best bads and pillows!! Best location in town!!!and best breakfast ever!!!”
5 su 5 stelle

Staff are so friendly!!

Room clean!! 5 pillows to choose from!! Exalent bad!!
Beakfast is gourmet breakfast!!
It is better then 5 stars famous hotels breakfast. Location is in the center of the center. U get many small surprices when you first enter the room that you smile a lot!!!
Loby is nice with unlimited drinks and other small good things!!!
And the women who works there!! So friendly!! So nice!!!
What a hotel!!!!no 1!!!!!!

“Wonderful hotel with amazing service!”
5 su 5 stelle

My husband and I stayed at this hotel in July. The location was excellent, right in the heart of the downtown area, and walking distance to everything.
The breakfast was superb with the best hot chocolate I have ever experienced, made on the spot with real chocolate, your choice of white or brown. And in the lobby, in three different areas there were always tantalizing snacks for everyone throughout the day, including coffee of any kind.
We were so impressed by the room. We stayed in a junior suite, newly renovated and architecturally ahead of most hotels we have ever seen. Every detail was so well planned and thought out. A separate gorgeous shower stall, in its own room, two huge TVs in both the sitting area and the bedroom, electrical sockets placed appropriately, elegant and cozy decor and comfort beyond our expectations.
But the most amazing thing about this hotel is the service. The staff were incredible, always friendly and always offering great advice. And to top it off, after we checked out and were already in Milan, we received an email from the hotel telling us that we had forgotten two pairs of shoes in the room! The hotel manager was able to drop them off for us, at a hotel in Milan, and in the box there were our two pair of shoes, a bag of cookies and a stuffed animal - with a note that said, "we didn't want the shoes to be lonely"!!! Unbelievable.
We will never forget that very special touch of class and the service that went far "beyond the distance".
The hotel experience is something we will never forget.
Thank you to the Lugano Dante staff for making this such a memorable vacation for us. No wonder you were rated so highly. We look forward to our next stay with you.
Robin and Ed

“Tripadvisor reviews are accurate, this hotel IS special”
5 su 5 stelle

Two of the most important things for me when staying at a hotel are cleanliness and customer service, and I'm pleased to say that the Lugano Dante Center gets both of these points exactly right.

Customer service here is exceptional, just as the previous reviewers have reported. The staff are friendly and helpful, and the little touches and extras really do make a difference. The free mini bar (soft drinks only), is highly appreciated, all guests travel to reach any hotel, and being able to immediately relax in your room with a drink is just what you need, without having to worry about the extorniate mini bar prices charged by most hotels.

They also offer you a free bottle of water and some chocolate to take with you AFTER you check out, what a nice gesture, they have your money already, so 99% of hotels would not bother, this truly is exceptional customer service.

The room was a nice size, spotlessly clean, and provided everything I could have needed. Wifi, as promised, was free, fast and reliable. Other little touches made me smile and just added to the overall nice experience, like the little rubber duck on the bathroom sink :-)

Finally, breakfast also keeps up the high standards, a nicely presented and fresh buffet, staff friendly and hard working.

As some other reviewers have said, if you are arriving by train to Lugano, just go to the Funicular railway, it will take you down the hill, right to the door of the hotel in a few minutes, and cost is only 1.10 CHF.

To summarise, it was a pleasure to stay here, I will be back for sure, and other hotel managers should come here to learn what exceptional customer service really means. Highly recommended!

“Simply THE BEST”
5 su 5 stelle

One of the most beautiful and well-thought hotels I have ever been to. Hotel staff starts to care about you before your arrival and customize your stay. Customer centricity is outstanding. And the interior is so welcome and comfortable! Recommend to all my friends.

“Excellent Swiss-Italian quality”
4 su 5 stelle

Always like going back to the Dante Hotel in Lugano. Location is great just 100 meters from the lake (morning runs at the lake are recommended). Rooms are stylish, yet simple with fast wifi. You can preorder many items such as special pillows in advance. A nice funny touch is the rubber duck floating in the wash basin as you arrive. Take it home to your kids. Win win for everybody. The bar downstairs has a nice basic evening menu with great Italian food. Breakfast is fantastic with too much to choose from. Only minus is the rather dry croissants. Lobby is old fashioned but stylish with childrens toys loosely stack in one corner. Would be out-of-place in another hotel but not here. I recommend. Will go back many times, I hope

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